The Leadership Skills You Need for Fast Growth with Carla Murray

 
 

Summary 

In this episode, Tia Graham interviews Carla Murray, President of the US Western Region at Full Service, managed by Marriotts at Marriott International. They discussed how leaders can have a pulse on their team's well-being, the importance of professional development for leaders, and the concept of work-life balance. Carla shares insights and advice based on her extensive experience in the hospitality industry. 

 

Guests 

  • Carla Murray: President, U.S. Western Region, Full Service MxM at Marriott International 

 

Topics discussed 

  • The importance of flexibility and career development for attracting and retaining talent in the hospitality industry. 

  • The need for leaders to have influence skills and the ability to navigate different levels of an organization. 

  • The role of feedback and emotional availability in understanding how team members are doing. 

  • Tips for leaders who notice their team members are struggling. 

  • The importance of setting intentions and prioritizing well-being in work and life. 

  • The concept of work-life balance and the need for self-compassion and flexibility. 

  • Carla's excitement about returning to business as usual in the hospitality industry. 

 

Key takeaways 

  • Flexibility and career development are key factors in attracting and retaining talent in the hospitality industry. 

  • Leaders need influence skills to navigate different levels of an organization and create positive change. 

  • Feedback and emotional availability are important for understanding how team members are doing. 

  • Leaders should be respectful of privacy but provide a safe space for team members to express their needs and concerns. 

  • Setting intentions and prioritizing well-being are crucial for achieving work-life harmony. 

  • Self-compassion and flexibility are important in finding joy and optimism in work and life. 

  • Returning to business as usual is an exciting prospect for the hospitality industry. 

 

Notable quotes 

  • "For individuals recruiting hospitality leaders, they've gotta recognize the value of flexibility." - Carla Murray 

  • "The ability to influence and not dictate is key to being a strong and successful leader." - Carla Murray 

  • "Feedback is constant. It has to be constant. But it has to be genuine, authentic, and meaningful." - Carla Murray 

  • "Start with your intention and the perfection needs to be eliminated from our vocabulary." - Carla Murray 

  • "Be kind to yourself and that's where you'll find joy and optimism." - Carla Murray 

  • "I'm excited to find our way back to business as usual." - Carla Murray 

 

Entities mentioned 

 

Keywords 

flexibility, career development, talent retention, influence skills, team feedback, emotional availability, work-life balance, well-being, intentions, self-compassion, business recovery, hospitality industry 

 
podcastsTia Graham